TERMS OF USE

General Terms and Conditions of Koda Production EOOD for participation in the World Stars Salsa Festival event and for individual hotel reservations (HR) and their sale to end customers - travellers

I. PARTICIPATION IN THE EVENT

1. Conditions for registration and participation in the event:

1.1. Registration for participation in the event is carried out electronically in accordance with these General Terms and Conditions.

1.2. A booking for participation in the event is considered valid after a registration form (booking form) has been completed. The booking is considered confirmed and guaranteed only after payment of 100% of the total price of all tickets.

1.3. After the booking has been made and confirmed, the Customer will receive an electronic ticket for the event. Tickets are issued in the name of the person who will use them. The electronic ticket is sent to the email address provided by the Customer after payment of the full amount due.

1.4. An event ticket is valid solely for the event for which it was purchased and cannot be exchanged for a voucher.

1.5. A ticket for the World Stars Salsa Festival event binds Koda Production EOOD to perform its obligations only after the full amount due has been paid.

1.6. The person purchasing the tickets represents the interests of all Customers named on them and is responsible for their personal data and for the performance of all obligations under the contract.

1.7. During the event, the Customer may be photographed and filmed. These materials may be used publicly for advertising and/or marketing purposes. By purchasing a ticket, the Customer declares that they have been informed of such recording and gives their express and irrevocable consent.

The rights to photographic and video materials produced on commission by Koda Production EOOD in connection with the festival belong to the company in accordance with its agreements with the respective authors. Koda Production EOOD may use, publish, edit and provide these materials to its partners and other third parties for the coverage and promotion of World Stars Salsa Festival.

1.8. The Customer may enter the event only upon presentation of a personal ticket and an identity document.

1.9. The Customer must wear the identifying wristband throughout the event. The Customer is responsible for keeping the wristband intact. If a problem arises, the Customer may obtain a new wristband only upon presenting the old one.

II. HOTEL ACCOMMODATION BOOKINGS

1. Bookings and accommodation conditions for event participants.

1.1. Hotel accommodation is booked electronically in accordance with these General Terms and Conditions.

1.2. Event participants may book accommodation for the period of the event at the accommodation establishments offered by the Tour Operator, in accordance with these General Terms and Conditions.

1.3. Hotel accommodation during the event forms part of the travel package connected with participation in the event and is offered only to persons who have purchased and/or hold tickets for the event.

1.4. A Customer wishing to book accommodation after having already purchased an event ticket must enter the number of the ticket held for the event.

1.5. A hotel booking is considered valid after a booking form has been completed. It is considered confirmed and guaranteed only after 100% of its price has been paid. If the hotel originally requested cannot be confirmed, the Tour Operator may offer the Customer other accommodation options. If the Customer does not accept those options, the Customer is entitled to a refund of the amount paid for the hotel accommodation.

1.6. Early booking offers are valid for bookings and payments made within the announced promotional dates.

1.7. The Customer must specify the number of persons, the number of nights and the type of accommodation requested.

1.8. The Tour Operator determines the prices and all other conditions of the hotel bookings it sells and takes appropriate steps to notify Customers promptly of any changes to them.

1.9. The Individual Hotel Reservation Agreement (IHRA) binds Koda Production EOOD to perform its obligations only after the amount due has been paid in full.

1.10. By signing the IHRA, the Customer declares that they have read these General Terms and Conditions and have received information about the combination of travel services offered as a travel package within the meaning of Article 82 of the Bulgarian Tourism Act.

1.11. The person signing the IHRA represents the interests of all Travellers named in the agreement, is responsible for their personal data and for the performance of all obligations under the agreement, and assists third parties in providing support for the trip.

1.12. The Tour Operator undertakes to make a hotel reservation in accordance with the Customer's requirements. The Customer must cooperate fully with the Tour Operator, including by providing the information necessary for the different types of hotel bookings.

1.13. Once the booking has been made and confirmed, the Tour Operator undertakes to provide the Customer with a travel voucher and all necessary information concerning check-in, the stay and check-out at the accommodation establishment.

1.14. The Tour Operator undertakes to notify the Customer immediately if any of the Customer's requirements regarding the accommodation establishment cannot be met. In that case, the Tour Operator offers the Customer the following options:

A) Accommodation in the same or a higher category than that chosen by the Customer. If the total price of the hotel booking is higher, the Tour Operator pays the difference.

B) If accommodation in the same or a higher category is unavailable, accommodation in a lower category chosen by the Customer is offered. If the total price is lower, the difference is refunded to the Customer.

1.15. If a booking is cancelled for reasons attributable to the accommodation establishment or due to force majeure, the Tour Operator undertakes to notify the Customer immediately upon receiving that information. The Tour Operator undertakes to assist the Customer in recovering the amount paid. The Tour Operator is not obliged to refund any remuneration received from the Customer for the booking service, if applicable, or to pay any compensation.

1.16. The Tour Operator may replace the hotel with one of the same or a higher category without changing the total price of the booking. This is not considered a material change to the agreement.

1.17. The Tour Operator may replace the hotel with one of a lower category and change the total price of the booking. In that case, the difference is refunded to the Customer. This is not considered a material change to the agreement.

1.18. The Customer has no right to cancel a booking already made. If the Customer wishes to withdraw from the booking, the Customer may transfer it to a third party under Section IV of these General Terms and Conditions, subject to the conditions stated there. If the conditions for transferring the booking are not met, the provisions of Section VII below apply.

III. PRICES AND PAYMENTS

1. Ticket prices are stated in euros.

2. Hotel prices are stated in euros. Prices include all local and tourist taxes.

3. Accommodation prices for event participants are promotional and are valid only for persons who have purchased or hold event tickets.

4. The Customer must make payments within the periods specified in this agreement and/or in the booking system. Changes to the payment method or deadlines may be made only by an additional agreement between the parties. In the event of late payment, the Tour Operator may cancel the booking.

5. By accepting these General Terms and Conditions, the Customer is deemed to have been informed in writing of the payment deadlines and conditions.

IV. TRANSFER OF THE CUSTOMER'S RIGHTS TO THIRD PARTIES

1. No later than two weeks before the start date of the event, the Customer may transfer their rights and obligations under the agreement as an event participant to a third party by notifying the Tour Operator in writing. The Customer remains jointly and severally liable for all resulting obligations. In such cases, the Customer owes the Tour Operator a fee of EUR 20 for each ticket changed in connection with the transfer.

2. No later than two weeks before the start date of the hotel booking, the Customer may transfer their rights and obligations under the agreement to a third party who is also an event participant, only if the accommodation establishment allows name changes to an existing booking. The Customer must notify the Tour Operator in writing and remains jointly and severally liable for all resulting obligations. The transferee is entitled to use the services on the terms of the agreement entered into by the transferor and in accordance with these General Terms and Conditions. In such cases, the Customer owes the Tour Operator all costs arising from the change.

3. The Customer may transfer their rights and obligations under this agreement only once.

4. The Customer may not resell their rights to participate in the event or to hotel accommodation to third parties for profit.

5. The Tour Operator does not undertake to find a third party to whom the rights and obligations under the agreement may be transferred.

6. A Customer who has purchased an event ticket and entered into an IHRA may not transfer to third parties only the rights relating to event participation or only the rights relating to hotel accommodation.

V. CHANGES TO THE EVENT

1. The Tour Operator may change the list of artists, the programme, the date and the venue of the event. All such changes are deemed non-material changes to the agreement, and the Customer accepts that the Tour Operator has the right to make them.

2. If a change to the event occurs, the Customer may not cancel a booking already made if the change does not increase the price of participation and/or accommodation. If the Customer wishes to withdraw from the booking, the Customer may transfer it to a third party in accordance with these General Terms and Conditions, subject to the conditions stated there. If the conditions for transfer are not met, the penalties specified in Section VII, points 1 and 2 below apply.

VI. COMPLAINTS

1. Complaints by the Customer concerning the services provided as part of the event must be made in writing within 14 days after the last day of the event. The Tour Operator will review the complaint within one month of receipt.

2. If improper performance of the individual hotel accommodation agreement is discovered during the stay, the Customer must notify the Tour Operator immediately and explain the problem. All complaints must also be recorded at the accommodation establishment, with a Statement of Findings drawn up and signed by persons competent or authorised to verify the relevant facts and circumstances. The Tour Operator will not accept complaints about a missing or substandard service without written evidence from the hotel or another supplier of the Tour Operator.

3. If the Customer has not submitted a complaint in the manner described in points 1 and/or 2 above, their claims will not be accepted or considered by the Tour Operator.

4. Making a complaint is a prerequisite for seeking liability through the courts under the applicable provisions of Bulgarian law.

VII. PENALTIES AND FINANCIAL LIABILITY OF THE PARTIES

1. If the Customer declines or is unable to use the event ticket for reasons unrelated to a failure by the Tour Operator to perform its obligations, the Customer owes a penalty equal to 100% of the amounts paid.

2. If the Customer cancels a hotel booking for reasons unrelated to a failure by the Tour Operator to perform its obligations, the Customer owes a penalty equal to 100% of the amounts paid. The failure of any person due to be accommodated under the IHRA to arrive is also considered a cancellation by the Customer.

3. The Tour Operator is not liable if the Customer violates the laws of the relevant country or if, by decision of the authorities or responsible persons, the Customer is denied the opportunity to leave or enter a country connected with the event and hotel booking, or to travel or stay there, as a result of which the Customer cannot use the paid ticket and/or the hotel booking made and paid for.

4. The Tour Operator is not liable if the Customer fails to attend the event and/or check in at the hotel, or voluntarily decides not to use the ticket and/or hotel booking. In that case, the Customer's conduct is considered a no-show, and the amounts paid are not refunded but are retained by the Tour Operator as a penalty.

5. The Tour Operator does not compensate the Customer for services that were available but that the Customer did not use, regardless of the reason.

6. The Tour Operator is responsible for the performance of the travel services in accordance with the procedure and limits set out in Articles 90 and 91 of the Bulgarian Tourism Act.

7. If the Customer damages property or equipment belonging to the Tour Operator and/or third parties, whether owned or rented, the Customer pays the Tour Operator or the injured party for the damage at retail prices.

7a. At check-in, the hotel may request the Customer's credit card details, place a temporary pre-authorisation on the card and/or require a deposit or other security against potential damage caused by the Customer during the stay. The hotel will inform the Customer at check-in of the type and amount of security and the conditions for its release or return.

8. The Tour Operator is not liable for unconfirmed hotel bookings if the Customer requests changes to the original booking conditions.

9. The Tour Operator is not liable for circumstances that may cause inconvenience to the Customer, even where caused by third parties (for example, noise from a hotel, noise from restaurants or private events, construction work near the hotel, etc.). By signing these General Terms and Conditions, the Customer declares that they have been informed that such circumstances may arise and that, if they do arise, they will not be treated as non-performance of the agreement by the Tour Operator.

9a. The Customer is informed that World Stars Salsa Festival takes place at the main hotel and that music, parties and other festival activities will also take place at night. Sound from these activities may be heard in hotel rooms. By accepting these General Terms and Conditions, the Customer expressly agrees to this. On account of this noise, the Customer will not seek compensation or a refund of amounts paid, or require the Tour Operator to move them to another hotel at the Tour Operator's expense. If the Customer prefers to stay elsewhere for this reason, they must arrange and pay for the new accommodation themselves.

10. The Tour Operator is not liable for non-performance due to force majeure circumstances such as illness, epidemics, natural disasters, strikes, military action in the countries covered by this agreement or neighbouring countries, threatening the security of either party, government decisions, or any other unforeseeable or unavoidable event of an extraordinary nature occurring after the agreement was entered into.

VIII. CONFIDENTIALITY AND PERSONAL DATA

1. The Tour Operator processes the Customer's personal data in order to provide the products and services requested and used, perform its contractual and pre-contractual obligations, and exercise the rights and obligations arising under the agreement. Such data may include names, personal identification number/date of birth, identity document details, and contact information such as an email address. The processing of personal data is related only to the exercise of the rights of the Customer and the persons on whose behalf the agreement is concluded. The Tour Operator complies with European and national law when processing these data.

2. The Tour Operator does not process special categories of personal data, such as genetic, biometric or other sensitive data, except health data where necessary for the purposes of the trip.

3. By signing these General Terms and Conditions, the Customer declares that:

- they have read the Tour Operator's approved PRIVACY AND PERSONAL DATA PROTECTION POLICY, current on the date of signing;

- they have informed all Travellers named in the IHRA of the Tour Operator's approved PRIVACY AND PERSONAL DATA PROTECTION POLICY, are responsible for providing their personal data to the Tour Operator, and give consent on their own behalf and on behalf of all Travellers named on the tickets and/or in the IHRA for the Tour Operator to process and retain their personal data.

Standard information form for package travel contracts

The combination of travel services offered constitutes a package within the meaning of Directive (EU) 2015/2302.

You will therefore benefit from all EU rights applying to packages. Koda Production EOOD, registered office and business address: 49 Latinka Street, Varna, Bulgaria; company identification number (EIK): 206293074; VAT number: BG206293074; tour operator registration certificate No. RK-01-8323; telephone: +359 89 771 1243; email: info@varnasalsafestival.com, is fully responsible for the proper performance of the package as a whole.

As required by law, Koda Production EOOD has put in place protection to refund your payments and, where transport is included in the package, to ensure your repatriation in the event of insolvency.

More information on the key rights under Directive (EU) 2015/2302 is available at the following internet address:

Annex No. 1 under Article 82(1) of the Bulgarian Tourism Act

Document address: https://eur-lex.europa.eu/legal-content/BG/ALL/?uri=CELEX:32015L2302

Privacy Policy

Protecting your personal data is an ongoing concern of Koda Production EOOD because your security is extremely important to us. This document describes how we use and process your personal data.

General information:

The General Data Protection Regulation (GDPR), adopted by the European Union, came into force on 25 May 2018. It aims to protect the personal data of individuals in all EU Member States and to harmonise the rules governing its processing.

Information about the data controller:

Name: Koda Production EOOD

Company identification number (EIK/BULSTAT): 206293074

Registered office and correspondence address: 49 Latinka Street, Varna, Bulgaria

Email: info@varnasalsafestival.com

Telephone: +359 89 771 1243

Information about the competent supervisory authority:

Name: Commission for Personal Data Protection

Address: 2 Prof. Tsvetan Lazarov Boulevard, 1592 Sofia, Bulgaria

Telephone: (02) 91-53-555

Email: kzld@cpdp.bg

Website: www.cpdp.bg

Koda Production EOOD operates in accordance with the Bulgarian Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

Legal grounds for the collection, processing and storage of your personal data:

Koda Production EOOD collects and processes your personal data in connection with the provision of travel services, including individual and organised trips, flight booking and ticket sales, transfers, hotel accommodation, car rental, compulsory travel assistance insurance, and agreements with the company, pursuant to Article 6(1) of Regulation (EU) 2016/679 and, in particular, on the following grounds:

- Your express consent as a customer;

- The performance of Koda Production EOOD's contractual obligations to you.

Koda Production EOOD is the data controller in relation to your data as a user of our products and services.

Purposes and principles of collecting, processing and storing your personal data:

Koda Production EOOD collects and processes the personal data you provide in connection with using our travel products and services and entering into an agreement with the company for the following purposes:

- identifying a party to the agreement;

- accounting;

- marketing and statistics;

- protecting information security;

- ensuring performance of the agreement for the relevant service;

- sending information and notices of changes to the service;

- improving and personalising the service by offering suitable products to you.

Koda Production EOOD observes the following principles when processing your personal data:

- lawfulness, fairness and transparency;

- purpose limitation;

- relevance to the purpose of processing and data minimisation;

- accuracy and keeping data up to date;

- storage limitation in light of the purposes;

- integrity and confidentiality of processing, with an appropriate level of data security.

When processing and storing personal data, Koda Production EOOD may process and store it to protect its legitimate interests, including compliance with obligations to the National Revenue Agency, the Ministry of Interior and other state and municipal authorities.

Types of personal data collected, processed and stored by Koda Production EOOD:

Performance of an agreement for travel services... Conclusion and performance of a commercial transaction with a customer or partner...

Data: Your identifying data (name, personal identification number or date of birth, identity card or passport number, address, telephone, email address and photographs).

Purpose: Registration; contact; commercial transaction; marketing statistics.

By completing a registration and service purchase form, you enter into a contractual relationship with Koda Production EOOD (Article 6(1)(b) GDPR).

Your data for issuing an invoice: personal identification number (EGN).

Koda Production EOOD does not collect or process personal data relating to racial or ethnic origin, political or religious beliefs, genetic or biometric data, or sex life. Health data is processed only where necessary for a specific requested service or to comply with an applicable legal obligation and where a relevant legal basis for processing special categories of personal data exists.

We use cookies on our website. We have no control over the amount of data recorded by social networks through their embedded features.

Usage data analysis: We use content customisation tools to understand visitors' preferences. You may opt out of this at any time.

Retention period: Until the grounds for collecting the data cease to apply, subject to the Bulgarian Tourism Act, the Bulgarian Accountancy Act and other applicable laws.

International transfers: We transfer data only to recipients that provide an adequate level of protection in accordance with European standards.

Your rights:

1. Withdrawal of consent: You may withdraw your consent at any time using a form.

2. Right of access: Confirmation of whether personal data is processed and a copy of that data.

3. Right to rectification: Correction of inaccurate data.

4. Right to erasure ("right to be forgotten"): Where the data is no longer needed or processing is unlawful.

5. Right to restriction: Where accuracy is disputed or processing is unlawful.

6. Right to data portability: Receipt of the data in electronic format.

7. Right to object: To profiling or direct marketing.

Security breach: If we identify a breach posing a high risk, we will notify you without undue delay.

Other provisions: If you have a complaint, you may contact us or the Commission for Personal Data Protection.

Koda Production EOOD reserves the right to change these General Terms and Conditions.

23/09/2026